Winning On Main Street - Small Business Podcast

How to Build Trust with Small Business Clients - South Edge Construction

Episode Summary

Chris Carvajal, owner of South Edge Construction in Jacksonville Florida, shares his tips on how to get your business started on the right foot. According to Chris, his highest priority is doing right by his clients. He says that is exactly what has helped him grow his company and protect his reputation.

Episode Notes

As soon as I get a lead I follow up with an email that includes my credentials and I provide links to reviews I’ve received from previous jobs. The construction industry is competitive so you have to find a way to stand out. 

When it comes to building a team we have found success through strategic partnerships. I benefit from others who have been in the industry a long time and they get a steady stream of new jobs. 

I try to post on social media at least once a day. I like to post about projects that we are working on, a recent review we received from a client, or educational information about different aspects of the services I provide. 

When business is slow I jump into my Thryv and look for leads I haven’t talked to in a while and start reaching out to them. The way I look at it is I’ve already paid for the marketing that drove that lead so I want to go back and follow up with anyone that still might need our services. 


Resources Shared